Refund Policy of DawnSettle
At DawnSettle, located at 117 Cimarosa Avenue, Rome, 00198, Italy, we are committed to customer satisfaction. If you are not completely satisfied with your order, please read our Refund Policy to understand how we handle returns and refunds. If you have questions or need support, please contact us at +39 06 855 1234.
Returns
To be eligible for a return, the item must be unused and in the same condition that you received it. Our return policy lasts for 30 days from the date of purchase or delivery. If 30 days have gone by since your purchase or delivery, unfortunately, we can’t offer you a refund or exchange.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note for purchases made with €, the refund will be issued in the same currency.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 855 1234.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 117 Cimarosa Avenue, Rome, 00198, Italy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: 117 Cimarosa Avenue, Rome, 00198, Italy. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 855 1234.
Please note that this policy is subject to change and the latest version will be posted on our website dawnsettle.site. This policy was last updated on April 1st, 2023.